Own Your Guest's Experience
Own Your Guest's Experience
Ogent's powerful ordering platform supports wide range of configurations to tailor your guests experience according to your brand, format and operations
Ogent's powerful ordering platform supports wide range of configurations to tailor your guests experience according to your brand, format and operations
Customize to Your Brand
Configure your logo image, brand colors, fonts and messages. Ogent teams creates the first draft of your portal based on your branding guidelines for rapid on boarding.
Serve at Counter, Table or Room
Your guests can pickup the order at the counter or get served by your staff. You could offer table service, room service or serve at specific pickup locations on the property
Different Menus for On-site & Online
Differentiate menu offered for on-site customers than online customers. Like serving alcoholic beverages only to on-site customer or large catering sizes only to online customers.
Offer Discounts & Loyalty Points
Configure discount codes and share with customers for special offers. Ogent also integrates into the loyalty program of your Point of Sale.
Customize to Your Brand
Configure your logo image, brand colors, fonts and messages. Ogent teams creates the first draft of your portal based on your branding guidelines for rapid on boarding.
Serve at Counter, Table or Room
Your guests can pickup the order at the counter or get served by your staff. You could offer table service, room service or serve at specific pickup locations on the property
Different Menus for On-site & Online
Differentiate menu offered for on-site customers than online customers. Like serving alcoholic beverages only to on-site customer or large catering sizes only to online customers.
Offer Discounts & Loyalty Points
Configure discount codes and share with customers for special offers. Ogent also integrates into the loyalty program of your Point of Sale.
AI Assistant
AI Assistant
This is Ogent's most powerful feature allowing operators to manage their ordering service in natural language. Manage your menu and ordering portal by chatting with our AI Assistant. Here are some sample messages
This is Ogent's most powerful feature allowing operators to manage their ordering service in natural language. Manage your menu and ordering portal by chatting with our AI Assistant. Here are some sample messages
"Please stop taking orders for next 20 mins"
"Please stop taking orders for next 20 mins"
"Hide all Salmon dishes from the menu for the day"
"Hide all Salmon dishes from the menu for the day"
"Make a copy of Dessert category and call it Labor Day Special Dessert. Change the prices of all the items in the category to reduce by 20%"
"Make a copy of Dessert category and call it Labor Day Special Dessert. Change the prices of all the items in the category to reduce by 20%"
"Change the description of all items under Kids menu and add a message 'for kids below the age of 12'"
"Change the description of all items under Kids menu and add a message 'for kids below the age of 12'"
Engage with Guests Through Automated Text
Engage with Guests Through Automated Text
Manage your orders through the Point of Sale or through Ogent's Web Dashboard to engage with your guests with every update about their order
Manage your orders through the Point of Sale or through Ogent's Web Dashboard to engage with your guests with every update about their order
Auto Text Receipt & Delivery Updates
Auto Text Receipt & Delivery Updates
Ogent sends automated text messages to the guests with receipt of order and real-time updates of delivery for merchants who use Ogent integrated third party delivery platform
Text Order Ready or Delay
Text Order Ready or Delay
You can mark each order in progress, ready or completed. Text are sent to guests for counter pickup service when order is marked ready. You can also text customers when there are unexpected delays.
Issue Refunds
Issue Refunds
Ogent's integration with payment processors includes support of payment refund through itemized selection. This allows staff to offer full or partial refund based on order fulfillment issues.
Self Manage Your Menu & Portals
Self Manage Your Menu & Portals
Ogent gives you complete access to manage your menu and portal settings so you control your guest's experience through different seasons, events and festivals
Ogent gives you complete access to manage your menu and portal settings so you control your guest's experience through different seasons, events and festivals
PoS Menu Import & Customize
Menu on PoS are primarily staff facing. Ogent imports the menu and supports customization with pictures, descriptions, categories and modifiers to make the menu consumer friendly.
Schedule Categories
Special menu categories like happy hours, lunch specials can be offered on specific days of weeks and times. You can also pre-configure special menus like Valentines Special, Halloween Specials to be published at a later date
86 Today/ Permanent
You can mark items out of stock when you run out. The items can re-appear on the menu automatically the following day by marking them hidden only for the current day. You can also mark modifiers options out of stock.
Store Hours & Holiday Hours
Advance orders for pick can be accepted even before opening hours by setting store hours. You can set special hours and holidays for the whole year in advance.
Delivery Service & Fee
Delivery orders can be fulfilled by your staff or through Ogent's third party delivery partners. Set the delivery range and fee. You can also offer delivery with-in large properties like resorts, golf course and charge delivery fee.
Start/ Stop Ordering
When your kitchen is backed up, you can pause ordering to auto resume in sometime or the following day. You can also choose to pause only online ordering while keeping the on-site QR ordering portals on.
PoS Menu Import & Customize
Menu on PoS are primarily staff facing. Ogent imports the menu and supports customization with pictures, descriptions, categories and modifiers to make the menu consumer friendly.
Schedule Categories
Special menu categories like happy hours, lunch specials can be offered on specific days of weeks and times. You can also pre-configure special menus like Valentines Special, Halloween Specials to be published at a later date
86 Today/ Permanent
You can mark items out of stock when you run out. The items can re-appear on the menu automatically the following day by marking them hidden only for the current day. You can also mark modifiers options out of stock.
Store Hours & Holiday Hours
Advance orders for pick can be accepted even before opening hours by setting store hours. You can set special hours and holidays for the whole year in advance.
Delivery Service & Fee
Delivery orders can be fulfilled by your staff or through Ogent's third party delivery partners. Set the delivery range and fee. You can also offer delivery with-in large properties like resorts, golf course and charge delivery fee.
Start/ Stop Ordering
When your kitchen is backed up, you can pause ordering to auto resume in sometime or the following day. You can also choose to pause only online ordering while keeping the on-site QR ordering portals on.
Frequently Asked Questions
Frequently Asked Questions
How much is the setup fee?
How much is the setup fee?
Incredible work! The team at Deflow transformed our outdated website into a sleek, modern masterpiece. Our site now performs exceptionally well. Highly recommend their services!"
Can we charge the customer a delivery or room service fee?
Can we charge the customer a delivery or room service fee?
Can the customer choose between pickup and delivery?
Can the customer choose between pickup and delivery?
Can we change the prep-time when we are busy?
Can we change the prep-time when we are busy?
Can we have different QR code for each table/ room?
Can we have different QR code for each table/ room?
Can guests order in advance for pickup or delivery?
Can guests order in advance for pickup or delivery?
How do I use Ogent with my website for online ordering?
How do I use Ogent with my website for online ordering?
Can we offer alcoholic beverages only to on-site guests?
Can we offer alcoholic beverages only to on-site guests?
Do we have to commit to a contract period?
Do we have to commit to a contract period?
Does the price change on clover update the price on Ogent?
Does the price change on clover update the price on Ogent?
Does the item inventory on Clover update for QR code orders?
Does the item inventory on Clover update for QR code orders?
Can guests place multiple orders and close out at the end?
Can guests place multiple orders and close out at the end?
Can I test the service before launching?
Can I test the service before launching?
How do we get new QR codes?
How do we get new QR codes?
Company Location
Ogent AI LLC
Foster City, CA, USA
Contact
+1 (813) 750-7671
hello@ogent.ai